Frequently Asked Questions

Find answers to common questions about the Government Agenda Tracking System.

To register for an account:

  1. Click the "Register" button on the home page
  2. Fill in your personal information (name, email, department)
  3. Choose your role within your department
  4. Submit the registration form
  5. Wait for approval from your department administrator
  6. Check your email for the activation link once approved
Note: You must use your official government email address for registration.

To reset your password:

  1. Go to the login page
  2. Click "Forgot Password?" link
  3. Enter your registered email address
  4. Check your email for a password reset link
  5. Click the link and create a new password
If you don't receive the email within 10 minutes, check your spam folder or contact support.

Supported browsers:

Fully Supported
  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+
Limited Support
  • Internet Explorer 11
  • Older browser versions

Try these troubleshooting steps:

Browser Issues
  • Clear browser cache and cookies
  • Disable browser extensions
  • Try incognito/private mode
  • Update your browser
Connection Issues
  • Check your internet connection
  • Try a different network
  • Contact your IT department
  • Report persistent issues to support

Data export options:

Data Type Export Formats Location
Task Reports PDF, Excel, CSV Tasks ? Reports ? Export
Programme Data PDF, Excel Programmes ? Export
Analytics PDF, CSV Analytics ? Export Charts

To manage notifications:

  1. Click your profile icon in the top right
  2. Select "Account Settings"
  3. Go to the "Notifications" tab
  4. Toggle notification types on/off
  5. Save your preferences
Tip: You can also manage notifications from the notification dropdown in the top navigation.

Access is controlled by user roles:

User Roles
  • User: Basic access
  • Manager: Department management
  • Admin: System administration
  • Reviewer: Review and approval
  • Auditor: Audit and compliance
Need Access?

If you need additional permissions:

  1. Contact your department manager
  2. Request role change
  3. Provide business justification
  4. Wait for approval

Still need help?

Can't find the answer you're looking for? Our support team is ready to assist you.

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